SHIPPING & RETURNS

Shipment

Germany and Austria:

Free delivery with no minimum order value

delivery time

Germany: 1-3 working days

Austria: 2-5 working days


Shipping is climate-neutral via DHL GoGreen, Deutsche Post or DPD.

Orders placed before 1pm on working days will be dispatched the same day.

returns

Items can be returned within 30 days as long as they are unused or have been damaged during transit. Please send us an email to: support@thekivy.com so that we can send you a free return label or replacement product.