You can find our FAQ here. If you have any further questions, please feel free to contact us at any time.
Shipment
Germany: 1-2 working days
Austria: 2-5 working days
Shipping is climate-neutral via DHL GoGreen, Deutsche Post or DPD.
Orders placed before 1pm on working days will be dispatched the same day.
The products are shipped shatterproof and climate-neutral from our fulfillment center in Bremen. Orders placed before 1 p.m. on weekdays are shipped the same day.
If anything happens with the delivery, you can always send an email to: support@thekivy.com
Germany and Austria
Germany: Free
Austria: 6.90 EUR (free for orders over 50 EUR)
Returns and Refunds
Items can be returned within 30 days as long as they are unused or have been damaged during transit. Please email us at: support@thekivy.com so we can send you a free return label or replacement product.
The return period for unused products is 30 days.
After checking the return, we will immediately refund the amount using the payment method you previously selected. For some payment providers, this process can take 1-3 working days. We ask for your understanding in this regard.
Returns are free of charge. Please stick the return label, which you receive by email, on the outside of the return shipment.
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Shop Pay
eps transfer
All prices include VAT.
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